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Britain has 'most expensive service stations in the world'
10 July 2007
Motorists also have to put up with poor hygiene in eating areas and toilets and abysmal service from surly, unmotivated staff, says a survey published today.
Five out of six UK service stations rated either "poor" or "very poor" for their prices, according to a report by the AA and other European motoring organisations.
Only the Moto service station on the M1 at Toddington was rated 'acceptable' on price - but it was rated the worse overall.
It had "dirty tables and chairs," toilets that were "shabby and dirty", a limited selection of food, and staff who appeared "neither motivated nor trained".
The survey of nine countries found a "small meal" was most expensive in the UK - £16.69 for
a bottle of water, a cappuccino, a meat or poultry dish and a small salad.
That was ordered at Clacket Lane Services run by RoadChef on the M25.
The bill was £2.65 more than in traditionally high-priced Switzerland, and more than Spain (£13.45) and Denmark (£12,09).
Even the cheapest small meal ordered was £13.73 at Fleet Services (run by Welcome Break) on the M3 in Hampshire.
But it was £3.65 more than the equivalent meal in Switzerland, and nearly double the £6.42 charged in Italy.
The AA says: "Culinary highlights should not be expected.
"Outdoor facilities, the restaurant and toilet sometimes needed to be cleaned more thoroughly.
"Prices are enough to bring a tear to the eye."
The service station operators insisted they are investing in improving services.
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