- My Account
- Logout
- Register
- Login
Mystics face checks in blitz on swindlers to protect public
Related Articles
26 May 2008
From now on all businesses - from fairground fortune tellers to double-glazing salesmen - are under a legal duty not to trade unfairly.
The regulations ban the use of misleading statements, fake credentials and aggressive sales practices.
The future may not be bright for fortunetellers under new rules
For example, door-to-door salesmen will have to be careful not to be too persistent. If they continue in their pitch after a customer says no they could be committing an offence and be at risk of up to two years in prison.
And astrologers, mediums and fortunetellers will no longer be able to claim their services are "experimentally proven".
If they make any claim at all, they will have to say their services are for "entertainment only".
The Consumer Protection Regulations ban 31 types of unfair sales practices outright and tighten controls on all traders.
Among the tactics that are now illegal are bogus closing-down sales and limited time offers that tempt the consumer to spend but are later extended.
Also banned are false testimonials, often found on websites, from "customers" giving favourable reviews of products, holidays or shows.
The rules will be enforced by the Office of Fair Trading and Trading Standards that might in the past have escaped legal censure.
Another common practice to be banned is "bait and switch".
The tactic, often employed by electrical retailers, sees a low-price product advertised when it is not available.
When the customer asks about the offer he or she is directed to a higher price product instead.
Andy Millmore, a partner at London law firm Harbottle and Lewis, said: "What is significant is the sweeping nature of the regulations, effectively criminalising.
"What the regulations are designed to do is make sure that any commercial practice that looks unfair and likely to harm consumers in their pockets will be illegal.
"It will therefore be picking up the gaps and grey areas that existed under previous legislation.
"For instance, if my aged grandmother lets in a double-glazing seller and he presses to make a sale, preying on the fact that she's too polite to ask him to leave, that would now probably constitute an aggressive practice and be criminalised."
National Consumer Council spokesman Carl Belgrove said: "These new laws represent a big boost to consumer protection.
"The one thing missing is a way for consumers to claim compensation when businesses act unfairly and we hope that will be remedied soon."
Comments
Top stories in News
Top stories in News
-
British housewife facing FIRING SQUAD over Bali drugs smuggling charge was 'neighbour from hell' -
They attacked "like a pack" raining fists on a defenceless legal secretary. Yesterday they walked free from court. No wonder their victim says she has been denied justice.
-
Mayor demands report from Transport for London into Jubilee Line nightmare that left hundreds of commuters trapped for hours underground
-
Video: Intruder bursts into Leveson Inquiry to brand Tony Blair a war criminal -
Baroness Warsi calls in Lords watchdog to clear name over expenses
The O2
Check out the cool stuff happening under our tent such as the hottest gigs, comedy, sport, films, clubs, bars, restaurants and much more.
Can you imagine a career in teaching?
Be inspired to teach - let real teachers show you how rewarding the job can be.
Playing a game-changing role during the Games
Cisco is providing the solutions for London 2012's complex IT needs.
Win a Silverstone track day with Zantac 75
Feel the burn of a different kind - 20 Silverstone motoring experiences to be won
Reader Offers email A fantastic selection of
offers, giveaways and
promotions.
Chelsea close in on £62m swoop for Eden Hazard and Hulk
TV Baftas - in pictures
Eden Hazard: What makes the Chelsea and Arsenal target tick?
News pictures of the day
Drum'n'bass pioneer Goldie creates ‘rose’ portrait of the Queen
Video: South east London factory fire - 'Air raid siren' wakes Greenwich residents
The London best: Yoga classes
Man v Woman v Food: the big burger challenge