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Nurse swore at me for daring to say that the ward was dirty
28 May 2007
In a furious outburst, she told Mark Wright that he had "no ****ing right" to find fault with the fact that he and his fellow patients had been left lying in their own urine.
The nurse, who has not been identified, has since resigned.
Mr Wright, 39, was admitted to hospital in March with severe chest pains. He was left on a trolley for two hours before being moved to a general ward for tests.
When he told staff the chest pains were continuing, he was told he would have to wait until the next day to be examined.
But his most shocking treatment came after he and his fellow patients decided to make a formal complaint to the bosses of the Weston General Hospital in Somerset about the state of the ward.
The next day one of the nurses rounded on him on behalf of three colleagues on the night shift who had been reprimanded.
She launched a torrent of abuse at Mr Wright -while he was having his blood pressure tested.
The father of five recalled: "She just started screaming at me, effing and blinding.
"She said, 'you've got no ****ing right talking like that, no ****ing right to be complaining'.
She said she was going to retire in a few days and the complaint would affect her pension.
"It was in front of all the other patients. I was gobsmacked - it was like a Carry On film."
He added: "She was so angry - eventually the ward matron had to ask her to leave. It turned out my chest pains were caused by stress so that didn't help at all. I am really angry about it."
It has emerged that the nurse resigned after being told the incident amounted to gross misconduct.
Mr Wright, a transport manager from Weston-super-Mare in Somerset, recalled how he was admitted to hospital with severe chest pains.
"I was in agony and obviously scared I was having a heart attack," he said.
"I wet myself, probably due to nerves, and the nurse didn't change me for two hours even though my wife asked her. It was very uncomfortable."
On his third day in the hospital Mr Wright and the other patients on his ward complained about their treatment.
He wrote that other patients had been left sitting in their own urine overnight and complained about the dirty conditions on the ward.
"When my little boy came to visit me, he was sick because of the stench, that's how bad it was," he said.
His wife Rebecca, 40, added: "The treatment my husband received at the hospital was atrocious and it gets me angry just thinking about it."
A spokesman for Weston Area Health Trust said: "All the patients who witnessed the incident, including Mr Wright, immediately received both verbal and written apologies on behalf of the trust."
l.salkeld@dailymail.co.uk
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