- My Account
- Logout
- Register
- Login
We weren't ready to open Terminal 5 admit BA bosses
Related Articles
07 May 2008
The airline said it should have held back the opening until it was sure all the systems were in place.
In a statement, BA said: "In hindsight, we should not have absorbed the continuing building delays by compromising the time needed to complete the full testing and familiarisation process as planned.
"We should have delayed the move [ie opening] on 27 March to allow all programmes to be completed."
BA was giving evidence to the Commons transport committee which is investigating the disastrous opening of the terminal, the airline's new base.
The statement admitted that in the first days "staff did not have the degree of familiarity and competence to operate to the planned times in what were new surroundings".
A number of "critical facilities" at the terminal "hadn't been completed to the design specification by opening day and so failed to meet operationally adequate standards impacting both on customers and staff ".
In the first 11 days of opening, BA was forced to cancel 636 flights. Hundreds of thousands of travellers suffered huge disruption, many having to depart without their luggage because of faults in baggage-handling computer systems.
But British Airports Authority chief executive Colin Matthews told the committee that he was not aware of any problems.
"Clearly with hindsight there were aspects which were not ready. There were some problems on opening day," he told the MPs.
He also revealed that 17 of the terminal's lifts are still not working.
The MPs pledged to visit Heathrow later this month as part of their probe into what went so disastrously wrong. They partly blamed the baggage mayhem on computer software problems. Staff had been hit with parking problems on the opening day, 27 March.
Condemning the airline chiefs, committee member Lee Scott said: "What should have been a prestigious event for the country turned into an embarrassment."
BA boss Willie Walsh also faced a grilling by MPs this afternoon.
Comments
Top stories in News
Top stories in News
-
London gets ready for the Diamond Jubilee - in pictures
-
EXCLUSIVE: I won't play with Joey Barton, says Adel Taarabt
-
Diamond Jubilee: Boat by boat, here is where to watch the Queen's Thames flotilla - VIDEO
-
Duchess of Cambridge is pretty in pink at her first Buckingham Palace garden party
-
News pictures of the day
-
Locked up and banned: The Tube drunk whose vile racist rant was caught on film (video)
-
London 2012 Olympics: Raising the bar and the Games haven't even started yet. Price of toasting Team GB is £6 a pint! -
Timebomb ticking in Thames Estuary could put Boris Island plans in jeopardy -
Duchess of Cambridge is pretty in pink at her first Buckingham Palace garden party
-
Regent’s Park rapist: Teenage jogger assaulted by stranger in terrifying 7am attack
The O2
Check out the cool stuff happening under our tent such as the hottest gigs, comedy, sport, films, clubs, bars, restaurants and much more.
A home to be proud of with Halifax
Download the Halifax's brilliant, free new Home Finder app, and take all the pain out of finding your dream home.
Can you imagine a career in teaching?
Be inspired to teach - let real teachers show you how rewarding the job can be.
Playing a game-changing role during the Games
Cisco is providing the solutions for London 2012's complex IT needs.
Win a Silverstone track day with Zantac 75
Feel the burn of a different kind - 20 Silverstone motoring experiences to be won
Celebrate with MARTINI®
This weekend toast one royal with another and make your Jubilee sparkle with a MARTINI Royale.
Reader Offers email A fantastic selection of
offers, giveaways and
promotions.
Why I think doctors are right to strike
Family pay tribute to the London man who gave his life to save a five-year-old girl from drowning
Eton schoolboys fly Games flag on Everest
Horror on the 5.53! Commuter dragged 200 feet after getting hand trapped on train
Shrimpy's - review