GPs to face patients' school report - News in brief - Evening Standard
       

GPs to face patients' school report

Patients will be able to comment on the performance of their GP on an NHS website, the Government has revealed.

Under the plans, which are aimed at improving standards through competition, people will be invited to post messages on NHS Choices.

According to the Department of Health, remarks will be moderated to ensure nothing defamatory is included and individual GPs will not be identified.

But doctors' representatives expressed concerns that the online opinion boards could mislead patients by acting as a popularity contest rather than offering accurate information about medical skills.

Health minister Ben Bradshaw said he hoped the consumer feedback would work for healthcare in a similar way to Trip Adviser for the travel industry or Amazon for the book trade.

The GP information-sharing scheme follows the introduction of patient comments about hospitals on NHS Choices last April.

A Department of Health spokesman said it was hoped patients would be able to submit GP performance details "by the end of the summer".

"NHS Choices provides a new way of communicating for the NHS, with an open dialogue between the patient, public and services," he said. "We are encouraging hospitals, and will do so with GP practices, to make the most of the patient comments facility to engage with patients.

"We have seen that the comments are mixed and balanced and this is an opportunity to respond online and demonstrate to prospective and current patients how they (the NHS) are taking feedback on board.

"This will drive improvement. Services will not want their local communities to read negative feedback."

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