Heathrow Airport chief to leave - News in brief - Evening Standard
       

Heathrow Airport chief to leave

The Heathrow airport chief who presided over the Terminal 5 opening debacle is to leave his job, airport operator BAA has said.

The Spanish-owned company, which has had a string of top-management changes of late, said Heathrow's managing director Mark Bullock had "chosen to leave" in the light of management-role changes announced by BAA recently.

Mr Bullock, who has been with BAA since 2004, will be replaced by Mike Brown - currently the chief operating officer at London Underground - who will join BAA in September.

Terminal 5, built for British Airways flights, had a disastrous opening on March 27 with flights cancelled, bags going astray and huge queues.

Last month, BA announced that operations director Gareth Kirkwood and customer services director David Noyes would be leaving following the T5 fiasco.

BAA chief executive Colin Matthews said: "Mark Bullock has made a significant contribution to BAA and to Heathrow Airport in particular and has led the airport through a particularly challenging period. I am grateful for his efforts.

"I now look forward to working with Mike Brown and his team as we continue driving passenger service standards across the airport and focus on the important work to transform the facilities we provide for passengers and airlines."

Mr Matthews went on: "Mike joins BAA with a strong background in senior operational and customer service roles in a regulated and challenging environment and I know that he is looking forward to the important role he will play at Heathrow."

Mr Bullock said: "Leading the team at Heathrow Airport is an intense and demanding role, but one I have enjoyed very much.

"The managing director role at the airport will change substantially under the new structure being introduced by Colin Matthews and, while I understand and support those important changes and the renewed focus on day-to-day operations, the time is clearly right for me to move on and take on new challenges. I wish my successor and everyone associated with Heathrow Airport every success in the future."

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