Post Office sorry for account error

My Account
Logout

Create an Evening Standard Account

Use your social network

Save time by using your existing account to sign in to Evening Standard

We'll never share your information or post anything to your account without your permission

Welcome! Sign in here

Use your social network

Save time by using your existing account to sign in to Evening Standard

We'll never share your information or post anything to your account without your permission

Forgot your password ?

Registration

* indicates fields that are mandatory

Email *

Password *

Confirm Password *

First name *

Surname *

Postcode *

Country *

Mobile phone number

Username *

Gender *

Year of birth *

When you sign up...

You will have access to all our online competitions, discounted offers and can post comments on our site.

You will also receive The Weekender newsletter sent every Thursday - it’s full of fantastic offers and ideas for the weekend. You can update your email preferences in your account page when you log in.

Other newsletters and emails

Homes & Property Newsletter - Yes I want to receive the weekly email with all the latest news on property in the capital

Occasionally we would also like to send you relevant emails detailing specific offers either from ourselves or carefully selected partners. If you would prefer not to receive these then please tick the appropriate boxes below. We will never pass on your details.

I do not want to receive additional offers and information from the Evening Standard

I do not want to receive additional offers and information sent by Evening Standard on behalf of carefully selected partners

Terms and Conditions

* I have read, understood and agree to be bound by the terms and conditions of Evening Standard

Registration

Mail Sent for Registration Confirmation.

A confirmation email has been sent. Please activate your account by clicking on the activation link sent in your mail box.

The details of about 120 customers' accounts were mixed up during printing of 5,500 letters sent out last month.

The Post Office rejected suggestions that 5,500 had been affected, but said it had written to inform anybody who might have been involved.

The incident came to light in a memo from a civil servant at the Department for Work and Pensions (DWP) advising colleagues about the situation.

Chris Keogh, an official in the Leeds office of pensions and finance directorate, wrote: "5,500 POCA customers will be receiving someone else's statements.

"The Post Office and its suppliers have apologised for this mistake, customers will be sent their correct statement shortly."

However, the DWP acknowledged that the number of statements that had gone to wrong customers was not 5,500.

A Post Office spokesman said: "An error which occurred during a print run by EDS of 5,500 Post Office card account statements resulted in a very small proportion of these account holders - we believe around 120 - receiving some incorrect information.

"The Post Office has apologised to anyone who may have received incorrect information and assured them of the strict security procedures in place around the use of the POCA."

A spokesman for the DWP said: "The Department was simply ensuring its staff could provide information to any customers worried about the Post Office's mistake. There was no intention to mislead. Our aim was, and is, to ensure customers who contact us for any issue get information they need."