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NHS launches 'recession helpline' for callers to get money stress off their chests
Anna Davis, Health Reporter26.08.09
The NHS has set up a "stress-busting" phone line for people worried about money during the credit crunch.
Health workers are on standby to take calls from people who are depressed by job hunting, anxious about losing work or stressed about overdue bills.
The Government recently recruited 1,500 call handlers to man the swine flu helpline, which has taken tens of thousands of calls. It also funds NHS Direct and contributes to the National Debtline and Citizens Advice Bureau across the country.
The credit crunch phone line will be officially launched in October but the phone number has been given out in advance without publicity in case the service is overwhelmed.
Callers can get information about debt, housing and employment and mental health advice.
But campaigners warned that the helpline should not take the place of other mental health services.
Geoff Martin, of London Health Emergency, said: "We are deeply concerned that the helpline, although welcome, is being seen as an alternative to the provision of front-line mental health services which are still facing cuts in London despite the well-documented impact on mental health of the recession."
The NHS Choices website states: "Health advisers will listen, offer practical advice, guide you to useful online resources and put you in touch with other people who can help."
Health experts said more City workers were suffering mental health problems because of extreme stress caused by the credit crunch.
Clinics serving the City have reported a huge rise in calls from bankers and traders facing the threat of redundancy.
A spokeswoman for the mental health charity Mind said: "Worries about job security and concerns about making ends meet not only trigger stress, depression and anxiety but also put strain on personal relationships, damage self-esteem and potentially lead to social exclusion.
"The credit crunch stress line could be a lifeline for some people during this bleak time, providing guidance and support.
"The key difference with this helpline is that it is run by health professionals. In the past health professionals have not always engaged with people's financial lives, despite the huge implications that problems can have on people's health, so a more joined-up approach should make sure people get the support they need at an earlier stage."
Islington council also launched a credit crunch advice line in June.
The national credit crunch helpline number is 0300 123 2000.
Reader views (2)
Probably about as much use as the Cones Hotline introduced by the Ministry for Transport in the 80s. I never did get my "99".
- Nobby Clark, Perth, the Scottish one
Hello NHS money stress line?
I am worried about the huge mismanagement and waste of finances in the NHS, can you please close down this phone line thank you.
- Frank, Home Counties, England.
